Shipping Policy

SHIPPING POLICY

 

Shipping Processing Times

DOMESTIC: We take pride in our ability to process orders quickly.  Our current processing times range from 2-5 business days. However, we ask that you allow additional days in transit due to national holidays, inclement weather, courier strikes or other instances beyond the control of SNOW.

 

INTERNATIONAL: International shipping schedule are as shown below.  Times are estimates and are not guaranteed.

Shipping Rates & Delivery Estimates

Domestic orders of $125 or more qualify for free standard shipping.  Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping Methods (estimated delivery times)

UPS 3-5 business days (domestic)

USPS 3-8 business days (domestic)

Passport Shipping 10-14 business days (international)

 

Shipping to P.O. Boxes or APO/FPO addresses

SNOW ships to addresses within the U.S., U.S. territories, and in most cases APO/FPO/DPO addresses. For PO Boxes and APO/FPO/DPO addresses, SNOW uses USPS to deliver.  UPS does not ship to PO boxes.

 

Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days (domestic) or 10 business days (international), please contact our Customer Service team.

 

Customs & Duties on International Orders
SNOW assumes responsibility for customs and duty fees for international orders. Verified customs or duty fees imposed on the customer by the destination country upon arrival of their order may be eligible to be reimbursed by SNOW. Please contact our Customer Service team if you’ve incurred such customs or duty fees.

 

Damages
SNOW will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.

 

Lost or Stolen Orders
SNOW accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier.

 

Returns Policy
Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.